[nylug-talk] Colo in NYC?

[Jonathan Hirschman]

I've been a Pilosoft customer for their DSL product... for the last two 
months. Everything has been trouble free, and when I needed some support 
(to put in a reverse DNS entry), it was done in about 30 seconds. So 
count me as a very satisified customer.

However, I will say that their operation, at least over the phone, does 
not inspire confidence (even if the service does). Pilosoft seems to be 
one of those companies that actually does a good job, but has really bad 
"cosmetics". These "cosmetics" range from your experience with their 
sales people, unintelligible voice mail recordings, and a general sense 
that the phone gets picked up by whoever is available.

If you can get past that, I think that you'll see pretty solid value for 
your money, and a general lack of bullshit. And if the lack of cosmetics 
keeps their value proposition high (which is really is right now), well, 
I'll deal with it just fine.

I'm a satisified customer, no other relation to Pilosoft.

Jonathan

VaibhaV Sharma wrote:

> 
> Just finished talking to one of the sales personnel of pilosoft on
> phone. Their packages look attractive but am a bit vary about their
> support.
>